Last updated: September 02, 2025 · Applies to customers in: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal · Currency: USD
At Vipeape, paying on https://vipeape.com should be simple and secure for a furniture-first store. This page explains accepted methods, how payments are processed, the currency used, what isn’t supported, and how every transaction is protected. It aligns with Vipeape’s Shipping Policy, Cancellation Policy, and Return & Refund Policy, and Warranty (all amounts shown and refunded in USD).
1. Accepted payment methods
Credit / Debit Cards (Visa, Mastercard, American Express, Discover).
Choose “Credit/Debit Card” at checkout and enter details on a secure page. Charges are processed immediately and an order confirmation is sent. For safety, Vipeape never stores full card numbers or CVV. Payments are handled by PCI DSS–compliant processors (e.g., Stripe) over SSL/TLS. Your bank may require CVV, billing ZIP/Postcode, or 3-D Secure/SCA. A temporary authorization hold may appear; it converts to a charge when the order is confirmed or disappears if the payment fails. Approved refunds return to the same card; posting time depends on your bank.
PayPal.
Select PayPal, log in, and complete payment; you’ll return to an on-site confirmation. If PayPal uses bank transfer/eCheck, processing begins once PayPal marks it cleared. Refunds go back to your PayPal account or original funding source.
Large / high-value furniture orders.
To prevent fraud and protect shipments, Vipeape may verify billing/shipping details or request a quick confirmation when order value is high, addresses do not match, or multiple rapid purchases are flagged. Orders are held only as long as needed to complete verification.
2. Currency & pricing (USD only)
All orders are processed and refunded in U.S. Dollars (USD). If your card or PayPal uses another currency (GBP, EUR, AUD, CAD, etc.), your bank/PayPal converts using its rate and may add fees. These rates/fees are set by your provider, not by Vipeape. Any differences you see at refund time reflect FX rates and issuer fees.
3. Taxes, duties & what appears at checkout
Any sales tax/VAT and applicable import duties/brokerage that Vipeape collects will be shown at checkout in USD. Treatment of duties/VAT follows the Shipping Policy for your destination.
Where the Shipping Policy states DDP/included charges, do not pay the driver—charges are already included in your checkout total (USD).
Where local authorities collect at delivery, that will be stated before you pay.
Prices, promotions, and discount codes apply at checkout and cannot be retroactively adjusted after the order is placed.
4. Unsupported payment methods
To keep processing reliable and fast, Vipeape does not accept: bank transfers, checks, Cash on Delivery (COD), or cryptocurrency. If new options are added, this page will be updated.
5. Authorizations, charges, refunds & disputes
Authorizations. Card issuers may show a pending hold; most clear in 3–7 business days (issuer-dependent).
Charges. Your card is charged when the order is confirmed. If items ship separately, a single charge usually covers the full order.
Refunds. Approved refunds are sent to the original payment method in USD; banks and PayPal control how quickly funds appear.
Declines / duplicates. If a payment is declined or a duplicate pending line appears, try the steps in Section 7 or contact Vipeape—failed pending lines typically fall off automatically.
Chargebacks. If something looks wrong, contact Vipeape first so it can be fixed quickly. Immediate bank disputes can slow resolution.
6. Security & compliance
Every checkout uses SSL/TLS encryption from your browser to the servers. Payments run through PCI DSS–compliant gateways. Vipeape never stores full card numbers and limits access to payment info to trained staff for support and fraud prevention. SCA/3-D Secure may be required by EU/UK issuers. Always look for https:// and the lock icon before entering details.
7. Payment troubleshooting (quick fixes)
Confirm CVV and billing ZIP/Postcode match bank records.
Complete any 3-D Secure/SCA prompt from your bank.
Try another card or a different browser/device.
Call your bank to approve an online/international transaction.
Use PayPal if your issuer continues to block the card.
Vipeape responds to payment support messages within 24 business hours for all supported countries.
8. Policy updates
If payment options or security practices change, this page—and the “Last updated” date—will be refreshed. Significant changes may also be announced on the Website.
9. Contact & support
Questions about payments or a recent charge? Use the form below and include your Order ID.
Address: 13613 Defiance Pass, Austin, TX 78717
Phone: +1 (512) 689-1231
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
